{"id":5539,"date":"2025-04-07T09:37:22","date_gmt":"2025-04-07T07:37:22","guid":{"rendered":"https:\/\/kastil.hr\/reklamacije-i-prigovori\/"},"modified":"2025-07-24T09:31:43","modified_gmt":"2025-07-24T07:31:43","slug":"complaints-and-grievances","status":"publish","type":"page","link":"https:\/\/kastil.hr\/en\/complaints-and-grievances\/","title":{"rendered":"Complaints and Grievances"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5539\" class=\"elementor elementor-5539 elementor-5534\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-632a1ce7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"632a1ce7\" data-element_type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-737c5700\" data-id=\"737c5700\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49520759 elementor-widget elementor-widget-text-editor\" data-id=\"49520759\" data-element_type=\"widget\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1>Complaints and Grievances<\/h1><p>Dear Customers,<\/p><p>In order to ensure the highest quality of our products\/services and to protect your rights, we provide you with the option to submit complaints or grievances through the following channels:<\/p><h2>1. In writing to the following address:<\/h2><p style=\"padding-left: 40px;\">TRIO LJUBI\u0106 d.o.o.<br \/>Splitska 9<br \/>21300 Makarska, Croatia<\/p><h2>2. By email:<\/h2><p style=\"padding-left: 40px;\"><a href=\"mailto:info@kastil.hr\">info@kastil.hr<\/a><\/p><h2>3. In person at our business premises:<\/h2><p style=\"padding-left: 40px;\">Splitska 9<br \/>21300 Makarska, Croatia<\/p><p>To process your complaint or grievance efficiently, please include the following information:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36fb04f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36fb04f\" data-element_type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ff7967\" data-id=\"5ff7967\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb9828e elementor-widget elementor-widget-text-editor\" data-id=\"cb9828e\" data-element_type=\"widget\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Full name (for individuals) or company name (for legal entities)<\/li><li>Address of residence or registered office<\/li><li>Contact details (phone number or email address)<\/li><li>Detailed description of the complaint or grievance<\/li><li>Date the issue occurred<\/li><li>Relevant documentation (e.g., invoices, contracts, photos)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2016c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2016c9\" data-element_type=\"section\" data-settings=\"{&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ee4d94\" data-id=\"1ee4d94\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b7598 elementor-widget elementor-widget-text-editor\" data-id=\"52b7598\" data-element_type=\"widget\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We will acknowledge receipt of your complaint or grievance in writing within 15 days of receiving it. You will receive a written response no later than 30 days from the date of receipt of the complaint or grievance.<\/p><p>If you are not satisfied with our response, you have the right to contact the competent authorities or consumer protection institutions:<\/p><h2>Ministry of Economy and Sustainable Development of the Republic of Croatia<\/h2><p style=\"padding-left: 40px;\">Ulica grada Vukovara 78<br \/>10000 Zagreb, Croatia<br \/>Email: <a href=\"mailto:potrosac@mingor.hr\">potrosac@mingor.hr<\/a><\/p><h2>Court of Honour at the Croatian Chamber of Commerce<\/h2><p style=\"padding-left: 40px;\">Rooseveltov trg 2<br \/>10000 Zagreb, Croatia<br \/>Email: <a href=\"mailto:sud-casti@hgk.hr\">sud-casti@hgk.hr<\/a><\/p><h2>Mediation Centre at the Croatian Chamber of Trades and Crafts<\/h2><p style=\"padding-left: 40px;\">Ilica 49<br \/>10000 Zagreb, Croatia<br \/>Email: <a href=\"mailto:mirenje@hok.hr\">mirenje@hok.hr<\/a><\/p><p>Thank you for your trust and cooperation.<\/p><p>Sincerely,<br \/>TRIO LJUBI\u0106 d.o.o.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7b12d elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7e7b12d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;hoteller_ext_is_background_parallax&quot;:&quot;false&quot;,&quot;hoteller_ext_is_background_on_scroll&quot;:&quot;false&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-080052d\" data-id=\"080052d\" data-element_type=\"column\" data-settings=\"{&quot;hoteller_ext_is_scrollme&quot;:&quot;false&quot;,&quot;hoteller_ext_is_smoove&quot;:&quot;false&quot;,&quot;hoteller_ext_is_parallax_mouse&quot;:&quot;false&quot;,&quot;hoteller_ext_is_infinite&quot;:&quot;false&quot;,&quot;hoteller_ext_is_fadeout_animation&quot;:&quot;false&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and Grievances Dear Customers, In order to ensure the highest quality of our products\/services and to protect your rights, we provide you with the option to submit complaints or grievances through the following channels: 1. In writing to the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5539","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/pages\/5539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/comments?post=5539"}],"version-history":[{"count":8,"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/pages\/5539\/revisions"}],"predecessor-version":[{"id":6284,"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/pages\/5539\/revisions\/6284"}],"wp:attachment":[{"href":"https:\/\/kastil.hr\/en\/wp-json\/wp\/v2\/media?parent=5539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}